Tuesday, August 4, 2009

Roger Gamble and I had a piece in The Age today


Some interesting findings that retail staff, including those who have
received training on consumer were less likely to undertstand and
correctly apply the law as 'average' consumers.

This is borne out anecdotally from the discussions with students -
many of whom work in retail and share experiences from their
workplaces that seem to align with our findings.

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